Autistic daughter's family stranded due to easyJet's cancellation and insufficient booking record.

Kerry Andrews, a mother with an autistic daughter, received a mid-flight email from easyJet cancelling her holiday to Alicante. Stranded at Alicante airport due to a lack of booking record upon their return trip, the pair faced financial strain. easyJet is re-reviewing the case and has promised further contact with Ms. Andrews. She expressed her frustration with the airline's lack of clear communication.

August 14, 2024
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