153 job cuts announced by John Lewis for improved customer service and role repositioning.

John Lewis announces job cuts of 153 roles to improve customer service. Aiming to reposition employees more effectively, the company will merge separate front-of-house and back-of-house roles for greater flexibility, and invest £5m in digital headsets for staff communication. The job reductions affect 1% of the workforce and will be achieved through voluntary redundancies and natural attrition.