Woman reports unresponsive Zomato emergency helpline during delivery rider's accident.
Zomato faces criticism after a woman claimed the company's emergency helpline was unresponsive when she tried to help a severely injured delivery rider. Anjali, a user in Delhi, called the helpline multiple times after witnessing the rider being hit by two cars, but did not receive assistance. She eventually contacted the police. Zomato acknowledged the need for improvements in its support mechanism for delivery partners, promising to reduce wait times on SOS calls.
August 09, 2024
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