During summer season, Optoro reports a two-to-threefold increase in wardrobing return rates, particularly for swimwear.
Wardrobing, a form of retail fraud involving shoppers buying expensive items, wearing them, then returning them for a refund, rises during summer season, according to returns management software firm Optoro. Return rates spike by two-to-three times during summer and cruise season, with items like swimwear making up 5-15% of returns. Retailers are addressing this issue by reducing return times, eliminating free returns, or requiring in-store returns for verification. Optoro's AI software helps manage returns, identify fraud, and restock items to avoid discounts.
August 07, 2024
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