Santander customer in Weston-Super-Mare directed to Cardiff branch due to cash machine issues, later resolved. Cliente de Santander en Weston-Super-Mare dirigido a la sucursal de Cardiff debido a problemas de cajero automático, más tarde resuelto.

A Santander customer in Weston-Super-Mare faced cash machine issues and was advised by the bank to visit a branch in Cardiff, Wales, a nearly 2-hour drive away. Un cliente de Santander en Weston-Super-Mare se enfrentó a problemas de cajero automático y el banco le aconsejó que visitara una sucursal en Cardiff, Gales, a casi 2 horas en coche. Santander later confirmed the local branch's ATMs were functional again. Santander confirmó más tarde que los cajeros automáticos de la sucursal local estaban funcionando de nuevo. The customer was ultimately directed to use the Post Office for deposits. En última instancia, se ordenó al cliente que utilizara la Oficina de Correos para los depósitos. Santander has previously faced criticism for inadequate support, including for a terminally ill customer. Santander ha enfrentado previamente críticas por un apoyo inadecuado, incluso para un cliente enfermo terminal.