Worcestershire County Council faces criticism from the Local Government and Social Care Ombudsman for delayed responses and implementation of recommendations.
Worcestershire County Council faces criticism from the Local Government and Social Care Ombudsman for its delayed responses to investigations and delays in implementing agreed recommendations, leading to increased frustrations and risks of affecting more people. The Ombudsman upheld 23 complaints, and while the council agreed to pay compensation to affected families, it acknowledged the need to improve its complaint handling process.
July 29, 2024
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