500,000 passengers stranded in Delta's service meltdown; most to return due to limited options and loyalty ties.
In Delta's service meltdown that stranded around 500,000 passengers, frustrated travelers faced challenges completing trips and locating luggage. Despite anger, most will return to the airline due to limited airline options, particularly for those living near hubs like Atlanta, Detroit, Minneapolis, and Salt Lake City. Many customers also have frequent flyer accounts and branded credit cards that tie them to a specific airline.
July 28, 2024
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