EON Energy charged a deceased customer's account £700 after his suicide, sparking a backlash.
EON Energy faced backlash for taking a £700 Direct Debit from a deceased customer's account after being informed of his suicide. The grieving parent, JR, claimed the energy supplier initially told him his son owed the money before later apologizing and suggesting he seek legal advice. Despite closing the account, EON refused to refund the payment, prompting JR to contact Citizens Advice for further help.
July 29, 2024
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