Ottawa considers incorporating AI chatbots into its government services for faster assistance.
Government chatbots could be part of Ottawa's new AI strategy, providing faster assistance to Canadians who need to reach out to the federal government. Private-sector call centers are already using AI chatbots to navigate internal data and help employees find answers for customers. Ottawa is developing a strategy to expand AI use in the federal public service, with chatbots being a possible application.
July 27, 2024
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