The FTC sues Adobe for undisclosed early termination fees in Creative Cloud subscriptions.
The FTC sues Adobe for not clearly disclosing early termination fees (ETFs) for Creative Cloud subscriptions. An unnamed Adobe executive describes the fees as "a bit like heroin" for the company, stating that it's difficult to remove them without impacting the business. The FTC alleges that Adobe is aware of customers being unhappy with the fees and that they harm and mislead consumers, but continue to use them for financial gain.
July 25, 2024
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