Cumbria Chief Inspector Graham Hawley wins Leader of the Year for control room performance, achieving high call-answering rates.

Cumbria Chief Inspector Graham Hawley wins Leader of the Year award for control room performance, with Cumbria Constabulary achieving high call-answering rates. Between Apr 2023-Mar 2023, 95% of 999 calls were answered within 10 seconds and 96% of 101 calls within 5 minutes. The Control Room Awards celebrate the contributions of control room operators across various services.