3,000 New Zealanders surveyed by FMA agree on fairness in financial services, with 26 of 29 'unfair risk scenarios' more likely to be perceived as unfair.
A Financial Markets Authority (FMA) report reveals that New Zealanders generally agree on what constitutes fairness in financial services, based on a consumer survey of nearly 3,000 participants. In 33 hypothetical scenarios involving experiences with financial providers, 26 out of 29 'unfair risk scenarios' were more likely to be perceived as unfair. The findings could help companies prepare for the upcoming Conduct of Financial Institutions (CoFI) legislation.
July 17, 2024
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