Telstra fined AUD $1.551m by ACMA for failing to authenticate 168k high-risk customer IDs, risking fraud.
Telstra, an Australian telecom company, was fined AUD $1.551 million by the Australian Communications and Media Authority (ACMA) for failing to authenticate customer IDs during 168,000 high-risk interactions, including password resets and SIM card swaps, from August 2022 to April 2023. This breach put customers at risk of SIM-swap scams and other fraudulent activities. In response, Telstra agreed to a two-year court-enforceable undertaking with ACMA to rectify the issue and improve its compliance with customer ID rules.
July 16, 2024
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