Kotak Mahindra Bank launches an omnichannel distribution structure, appoints Pranav Mishra as Head of Distribution.
Kotak Mahindra Bank has launched a new distribution structure, combining physical branches, digital channels (mobile and net banking), and voice channels. The aim is to deliver an omnichannel seamless experience for customers across all group products and services, improving service delivery. Pranav Mishra, previously from ICICI Bank, has been appointed as the Head of Distribution to lead this transformation.
July 16, 2024
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