2023/24 UK banking complaints reached a 10-year high with 80,137 cases, a 29% increase, driven by current accounts, credit cards, and frauds/scams.
Banking complaints in the UK reached a 10-year high in the 2023/24 financial year, with 80,137 cases raised, up 29% from the previous year. Concerns over current accounts, credit cards, and frauds and scams drove the increase. Fraud and scam complaints, including authorised push payment scams, rose by 20% to 27,312 cases. The Financial Ombudsman Service (FOS) upheld 37% of complaints it resolved.
July 11, 2024
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