Wales' Public Service Ombudsman identified "shortcomings" and "serious service failures" in Betsi Cadwaladr University Health Board's care for a patient with learning disabilities.

Wales' Public Service Ombudsman found "shortcomings" and "serious service failures" in Betsi Cadwaladr University Health Board's care for a patient with learning disabilities. The investigation, launched after a complaint, revealed nursing care failings, including unmonitored pain and epilepsy, and inadequate communication and support. The patient, Ms. A, had multiple medical conditions and required 24-hour care.