23% of financial advice firms didn't respond to new enquiries in Jan 2024, decreasing to 20% in May, with average response time improving from 23 to 18 hours.
A study by DSL AdviserResponse Benchmark reveals that 23% of financial advice firms didn't respond to new enquiries in January 2024, decreasing to 20% in May. The average response time improved from 23 hours in Jan to 18 hours in May. Firms that responded achieved the highest speed scores but fell short on response quality and persistence. Firms failing to respond risk losing potential revenue and damaging their reputation.
July 11, 2024
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