2023 saw a 91% increase in US air travel complaints, reaching the highest number since 2020, with 97,000 grievances.
Air travel complaints in the US surged in 2023, with the Department of Transportation receiving nearly 97,000 grievances, a 91% increase from the previous year. This is the highest number of complaints since 2020 when airlines struggled to provide refunds during the pandemic. Delays remained high last year, affecting 21% of flights, while airline cancellations decreased to 1.2% of US flights.
July 05, 2024
45 Articles