2022 Rogers outage caused by human error and system deficiencies during a network upgrade.
Independent report reveals human error and system deficiencies caused the 2022 Rogers outage, leaving 12 million people without wireless and hard-wired services. The Canadian Radio-Television and Telecommunications Commission (CRTC) commissioned an independent review by Xona Partners, who found that an error by Rogers staff during a network upgrade process led to a flood of data to core network routers, causing the crash. Post-outage, Rogers has implemented changes to address the root cause and improve network resiliency and reliability, according to the CRTC.
July 05, 2024
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