A Delhi Consumer Court upholds a Rs 5 lakh penalty against Bharti Airtel for harassing a customer over unpaid dues.
Delhi Consumer Court upholds Rs 5 lakh penalty against Bharti Airtel for harassing a customer over alleged unpaid dues. The court found Airtel's actions to be severe misconduct and directed part of the penalty towards compensating the customer and the remaining to the State Consumer Welfare Fund. The verdict highlights the need for telecom operators to have robust grievance redressal mechanisms and accurate billing practices.
July 05, 2024
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