India's TRAI directs mobile service providers to improve apps and portals for UCC complaint registration, requiring automatic data access for essential details.
India's Telecom Regulatory Authority (TRAI) is directing mobile service providers to enhance their mobile apps and web portals, making them more user-friendly for registering complaints against unsolicited commercial communication (UCC), or "spam" calls and messages. TRAI mandates that essential details for complaint registration should be automatically populated if users grant permission to access their call logs and other relevant data. The authority has also amended performance monitoring report formats, previously reported on a quarterly basis, to be submitted on a monthly basis.
June 24, 2024
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