BT Group expands strategic partnership with ServiceNow to improve efficiency, cost savings, and customer experiences.
BT Group and ServiceNow have expanded their strategic partnership, with BT Group implementing ServiceNow's capabilities across all units to boost efficiency, cost savings, and improve customer experiences. The collaboration will leverage AI-powered ServiceNow Service Bridge and pilot ServiceNow's Now Assist for Telecom Service Management (TSM). BT Group aims to transform customer experiences and demonstrate its commitment to customers through this partnership.
June 20, 2024
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