Thematic launches next-gen Conversational Analytics tool, utilizing large language models for customer conversation analysis.

AI-powered analytics company Thematic launches its next-gen Conversational Analytics (CA) tool, leveraging large language models for strategic customer conversation analysis. This expands Thematic's core offering, enabling companies to analyze conversation data along with other feedback sources for a holistic view of customer needs, backed by G2 reviews stating Thematic's ability to deliver human-level insights.