IKEA reduced global staff turnover rates through pay increases, flexibility, and tech adoption, with US voluntary turnover dropping from a third in 2022 to a quarter by 2023.
IKEA reduced high staff turnover rates by $5,000+ globally, improving employee conditions with pay increases, better frontline employee flexibility, and emerging tech adoption. US voluntary turnover rates dropped from a third in 2022 to a quarter by 2023, with global quit rates falling from 22.4% in Aug 2022 to 17.5% in Apr. This progress addresses the retail industry's higher quit rates and aligns with growing labor union involvement.
June 11, 2024
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