New Zealand's under-resourced contact centre industry, driven by AI-human teamwork, provides employment amid civil service layoffs and recession.
New Zealand's contact centre industry, under-resourced and pioneering AI-human teamwork, offers employment amid civil service layoffs and recession. CEO Elias Kanaris says the sector uses AI to analyze customer data in real-time, personalizing messages and redefining customer service. The industry presents a viable option for the unemployed, despite some stigma associated with entry-level roles.
June 05, 2024
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