USDOT fines Lufthansa, KLM, and SAA $2.5m for delaying $900m in pandemic passenger refunds.

The US Department of Transportation (USDOT) has imposed $2.5m in civil penalties on Lufthansa, Air France subsidiary KLM, and South African Airways for delays in providing over $900m in refunds to passengers due to pandemic disruptions. Lufthansa was fined $1.1m, KLM $1.1m, and SAA $300k. In 2022, USDOT completed 10 airline investigations into delayed pandemic passenger refunds with 10 more pending.

June 03, 2024
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