New Zealand's Commerce Commission warns Bluebridge ferry operator for potentially misleading passengers on compensation rights during delays/cancellations in 2023.

New Zealand's Commerce Commission has warned Bluebridge ferry operator for potentially misleading passengers about their rights to compensation during delayed or cancelled sailings in 2023. Bluebridge's previous terms and conditions contradicted the Consumer Guarantees Act, which sets out potential compensation rights for consumers. However, Bluebridge has since updated its terms and conditions and process improvements in response to the investigation.

May 27, 2024
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