Samsung demands customer data from repair shops for genuine part access, raising privacy concerns and questions about customer rights.

Samsung allegedly demands customer data from independent repair shops, including names, addresses, phone details, and repair details, to allow access to genuine parts for repairs. This leaked contract reveals concerns over customer privacy, as Samsung requires shops to share personal information and remove any aftermarket parts from phones. The policy's lack of clarity raises concerns about customer rights.

May 23, 2024
3 Articles

Further Reading