HSBC fined £6.2m by UK's FCA for unfairly treating 1.5 million customers in financial difficulty (2017-2018).

HSBC has been fined £6.2m by the UK's Financial Conduct Authority for failing to fairly treat over 1.5 million customers in financial difficulty between June 2017 and October 2018. The bank has already paid out £185m in compensation. The FCA found that HSBC's policies, procedures and staff training sometimes led to disproportionate action when customers fell behind on payments, risking them entering greater financial difficulty.

May 23, 2024
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