TELUS International partners with eGain to enhance CCaaS with AI and knowledge management.
TELUS International partners with eGain to enhance its CCaaS offering with modern knowledge management and AI functionalities. This collaboration aims to improve customer experiences and streamline operations for businesses. TELUS International, a digital customer experience leader, seeks to leverage eGain's expertise in AI-powered solutions to optimize contact center performance.
May 22, 2024
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