37% of Chinese organizations lack capabilities for unique customer experiences due to the growing importance of conversational AI in Asia Pacific.
Infobip's new report, based on IDC insights, reveals the growing importance of conversational AI in the Asia Pacific region. With customers expecting more personalised attention from brands, 37% of organizations in China lack capabilities to deliver unique experiences. The report emphasizes the necessity of unified conversational solutions powered by AI to drive meaningful customer engagement in APAC.
May 22, 2024
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