BT delays landline digital switchover to January 2027 due to elderly and vulnerable customer concerns.
BT abandons timetable to move all landline customers to digital services, citing concerns about the impact on elderly and vulnerable customers. Previously targeting a switchover by the end of 2023, BT now aims to complete the transition by January 2027. The company's decision follows national concern over the reliance of these customers on landline-based medical or security alarms, which may fail during power cuts or internet dropouts.
May 20, 2024
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