Chatbots reflect users' preferences and biases, affecting polarized thinking on controversial issues, per a Johns Hopkins University-led study.
Chatbots reflect users' preferences and biases, leading to polarized thinking on controversial issues, according to a Johns Hopkins University-led study. The research challenges the perception of chatbots as impartial and reveals how conversational search systems may widen the public divide and make people vulnerable to manipulation. Chatbot responses are influenced by the user's questions, often reinforcing their existing beliefs.
May 13, 2024
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