4-year-old pandemic debate ongoing: airlines contest refund obligations, citing 2020 CTA statement.

4 years after the pandemic, the debate over whether airlines should refund passengers for cancelled flights continues, as airlines argue they were not obligated to reimburse customers based on a 2020 Canadian Transportation Agency (CTA) statement. Despite many carriers granting travel credit during the pandemic, some Canadians still face rejection of long-standing reimbursement requests. A slow, opaque complaints process has exacerbated the issue.

May 13, 2024
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