Treasury allocates £51m for HMRC staff to handle phone calls, reversing plan to close self-assessment phonelines.

Treasury provides £51m in additional funding for HMRC staff to handle more calls and help more people on the phone, after previously planning to close self-assessment phonelines and offer a digital service only. The decision came following an outcry from various organisations. Financial Secretary to the Treasury, Nigel Huddleston, said he is "fully committed" to providing HMRC with the necessary resources to meet customer needs.

May 13, 2024
6 Articles