Small Australian businesses face a 127% increase in issues with digital platforms, with Meta accounting for two-thirds of cases.

Small Australian businesses face difficulties resolving issues with digital platforms, such as account shutdowns after hacks. These platforms require small businesses to navigate complex issues, leading to a 127% increase in cases since July 2022. Meta, owner of Facebook and Instagram, accounts for two-thirds of these cases. There is an urgent need for tech giants to improve support for small and family businesses.

May 12, 2024
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