2,000 Canada Revenue Agency (CRA) call centre workers' contracts not extended, impacting several regions; 1,500 extensions, aiming for quality service and fiscal responsibility.

2,000 Canada Revenue Agency (CRA) call centre workers' contracts won't be extended, affecting regions in Western Canada, Southern Ontario, Atlantic, and Quebec. About 1,500 workers will receive contract extensions. CRA aims to balance quality service and fiscal responsibility, using $336 million federal funds for call centre resources and efficiency.