95% of South African business leaders find e-commerce growth outpaces their adaptation, causing high costs and competition from global companies.

95% of South African business leaders believe e-commerce growth is outpacing their adaptation, according to Accenture's report. This rapid change is making it costly for companies to keep up with customers' preferences, with challenges including ad hoc systems, legacy technology, skills gaps, and poor infrastructure. Global e-commerce companies are intensifying competition in South Africa, reshaping industry dynamics and posing significant challenges for local businesses.