2024 North American Airline Satisfaction Study: Delta Air Lines leads in first-class, business-class, and premium economy; Southwest Airlines tops economy travel.
J.D. Power's 2024 North American Airline Satisfaction Study reveals Delta Air Lines leading in first-class, business-class, and premium economy cabins, while Southwest Airlines tops the economy travel category. The study incorporates feedback from passengers on factors such as ease of travel, staff interactions, on-board experience, and value for money. This year's rankings cover airline performance between March 2023 and March 2024.
May 08, 2024
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