Home Affairs Department's ineffective regulation of migration agents led to improper investigations, including a sex trafficking allegation.

The Home Affairs Department failed to effectively regulate migration agents, leading to improper investigations of serious complaints, including at least one allegation of sex trafficking, according to a Commonwealth auditor-general report. The Australian National Audit Office found that Home Affairs' regulation of migration agents is ineffective, with an absence of regulatory action to monitor their activities and a lack of timely and effective response to complaints.