39% of respondents in Descartes' annual study made more online purchases, but 67% faced delivery issues, with 21% reporting negative experiences and 20% citing unreliable deliveries.

39% of respondents in Descartes' annual study made more online purchases, but 67% faced delivery issues, with 21% reporting negative experiences and 20% citing unreliable deliveries. Consumers took negative actions in 63% of cases, and Chris Jones suggests addressing mediocre delivery performance with market-proven strategies, operational best practices, and technology solutions.