98% customer satisfaction for Te Huia train service between Auckland and Waikato, despite 315 delays in 2023.
The Te Huia train service between Auckland and Waikato has a high customer satisfaction rate of 98% for 2023, with an average of 298 passengers per weekday in 2024. The two-year review acknowledges 315 train delays in 2023, primarily within the Auckland Metro area. To improve the service, the Waikato Regional Council's Long Term Plan includes the addition of new services and replacement of railway vehicles. However, the Taxpayers' Union argues that the train service diverts millions of dollars from motorists and urges the government to stop funding it, as subsidies equate to approximately $90 per passenger for each leg of the journey or $180 per round trip.
May 01, 2024
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