Banking Mohtasib Pakistan resolved 25,493 banking complaints in 2023, providing Rs1.26bn relief, with a 21% increase in commercial bank complaints.
Banking Mohtasib Pakistan (BMP) resolved 25,493 banking complaints in 2023, providing relief amounting to Rs1.26bn. There was a 21% increase in complaints against commercial banks compared to 2022, with 86% resolved through reconciliation, 3% after formal hearings, and 11% disposed of or rejected. The total number of complaints decreased by 5% due to fewer complaints on the Prime Minister's Portal. Since 2005, BMP has provided Rs6.4bn in relief to customers.
April 29, 2024
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