GTPL Hathway introduces an AI-powered chatbot, GIVA, for customer support across multiple platforms.
GTPL Hathway Limited, India's largest MSO, introduces an enhanced AI-powered chatbot, GIVA, offering a one-stop solution for self-service, sales, and support across WhatsApp, GTPL's app, website, and Facebook page. The multilingual chatbot, powered by Yellow.ai, automates customer support and provides after-sales service, enabling hyper-personalised experiences for 12 million Digital Cable TV and 1 million Broadband customers.
April 26, 2024
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