59% of UK retail, food & beverage, and hospitality companies prioritize payment technology in their customer experience strategy; 59% believe good checkout experiences offer competitive advantage.
New research by Lloyds Bank and FreedomPay highlights the importance of UK businesses investing in new payment technology. Two-thirds (59%) of retail, food & beverage, and hospitality companies prioritise payments in their customer experience strategy. Almost two-thirds (59%) believe a good checkout experience offers the same competitive advantage as having the best products. Customer preference drives payment technology investment, with less than a third (27%) of businesses confident in offering seamless payment experiences.
April 23, 2024
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