Federal government and consumer rights advocate dispute misleading passengers on refunds vs travel credits during pandemic airline cancellations.

The federal government and a consumer rights advocate are in court over whether regulators misled passengers by encouraging travel credit rather than refunds during the early months of the pandemic. In March 2020, airlines canceled many flights and offered vouchers instead of refunds, leading to the Canadian Transportation Agency issuing a statement on vouchers, suggesting flight credit was a reasonable approach for passengers left out of pocket. The Air Passenger Rights advocacy group argues that the regulator showed potential bias by misinforming travellers about their legal right to a refund for services not rendered.

April 17, 2024
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