LL Bean cuts customer service jobs and reduces call center hours due to shifting shopping habits.

LL Bean is cutting customer service jobs and reducing call center hours due to changing shopping habits, with more customers choosing self-service and digital platforms. The Freeport, Maine-based company will lay off employees and adjust call center hours to 8am-8pm, effective July. Impacted employees will receive severance packages, outplacement services, and eligible retiree benefits.