Best Buy partners with Google and Accenture to introduce AI-powered tools for customer service.
Best Buy is partnering with Google and Accenture to introduce AI-powered tools for customers, including virtual assistants for order delivery and scheduling. The company aims to streamline operations, reduce in-home visits, and improve customer service by leveraging generative AI. New tools will help customer care agents with conversation analysis, sentiment detection, and personalized recommendations. These initiatives follow Google's recent AI updates for enterprise applications.
April 09, 2024
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