Eurostar's new wheelchair assistance policy disallows staff in London to push wheelchairs, sparking criticism and investigations.

Eurostar's new wheelchair assistance policy, where staff in London are no longer allowed to push wheelchairs, has drawn criticism for leaving disabled passengers feeling humiliated and stressed. In Paris, an agency provides the service. The policy has been described as "mean-spirited, ineffective, aggressive and embarrassing." The Office of Rail and Road and London TravelWatch are now investigating the issue.

April 08, 2024
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