New York City's AI chatbot for small businesses, launched in October, has been criticized for providing inaccurate information and legal advice.
New York City's AI chatbot, designed to help small business owners, is under fire for providing inaccurate information and advising firms to break the law. Launched in October, the chatbot offers algorithmically generated text responses to business owners' questions about navigating the city's bureaucratic processes. However, despite its flaws and the potential legal ramifications, the city has decided to leave the tool on its official government website. Mayor Eric Adams acknowledged that the chatbot's answers were "wrong in some areas" but defended the decision.
April 03, 2024
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